Support

Email us

Send anything: a bug, an idea, a floor that felt unfair.

info@mashve.app

We answer within a few days. If you are writing about a bug, tell us your device, whether you played in the app or the browser, and what you were doing when it happened.

How to play

• Tap to rise one push.
• Hold to brake.
• Let go to fall.
• Stop level with a floor and the riders waiting there get on. Stop at their floor and they get off.
• Once you leave the ground floor, the spikes come up. Don't fall all the way back down.

The game teaches this in a short training run the first time you play. You can also switch to hold-to-rise controls in Settings.

My progress is gone

Your save lives on your device. It can disappear if you clear your browser data, or if the browser clears it for you after a long time away.

If Cloud backup was on in Settings, the game brings your progress back by itself the next time it reaches our server on that same device. A save can't be moved to a different device yet.

The game runs slowly

The game lowers its own effects when a device is working hard. If it still stutters, close other tabs or apps and open it again. Turning on Reduced motion in Settings makes it lighter too.

Your data

In Settings you can Download my data, Delete my cloud data, and turn off the Daily board, play stats or cloud backup at any time.

What we keep and for how long is written out on the privacy page. If you have deleted the app and want your data gone too, email us and we will do it.